Returns and refunds

We want you to be happy with what you have bought. If something is wrong with your order, tell us and we will put it right.

Hygiene rules on skincare

Skincare and cosmetics are personal-care goods. For the safety of every customer, we cannot accept a return of any product that has been **opened, used, or had its seal or protective film broken**, unless the product is faulty or was sent to you in error.

Products must come back in their original, unopened packaging.

Always returnable

Regardless of anything else on this page, contact us straight away if your order:

• arrived damaged or leaking
• is not what you ordered
• is missing an item you paid for
• has passed, or is close to, its expiry date on arrival

We will replace it or refund it in full, and we will cover the cost of getting it back to us.

Return window

[TO CONFIRM: set the number of days a customer has to request a return — commonly 7 or 14 days from delivery in the UAE. This is a binding commitment; pick the window the business can actually honour.]

Who pays for return delivery

[TO CONFIRM: decide whether the customer or Beauty Farm pays return delivery on a change-of-mind return. Faulty and incorrect items are already covered by us, above.]

How to start a return

1. Contact us with your order number and a photograph of the item and its packaging.
2. We will confirm whether the item can be returned and tell you how to send it back.
3. Once we have received and checked the item, we will confirm your refund.

Please do not send anything back before speaking to us — we cannot process an unannounced return.

Refunds

Refunds are issued to the original payment method.

For an order paid by **Cash on Delivery** there is no card to refund, so we will arrange a bank transfer and will ask you for account details for that purpose only.

[TO CONFIRM: how many working days after approval is a refund issued? Commonly 7–14 working days.]

Questions

WhatsApp or call +971 56 552 6892, or email beautyfarm@ultrameds.ae.